Return Policy

How To Start A Return


30 Days Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at support@deetool.com.

Our Solutions:

1.deetool'S Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when deetool is responsible for shipping the wrong item/ size.

2.Customer's responsibility

  • Incorrect order(size of item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

  • Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

Satisfaction Guarantee *

Your satisfaction is our priority!

If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.

Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

We do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted items, unless a customer received a wrong item or the item was faulty.

Compensation time-frame

For returned items or items for exchange, we will need 4-7 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Wallet refunds: Up to 24 hours.

Email: support@deetool.com

Our Presale Phone Line is available in English for all our customers.

Attn: Dora_Zhang  
Mob: 17770731001
Address: 5th Floor, Building B2, CEC Panda Industrial Park, China Electronics Dongguan, No. 1, Junma Road, Chigang Community, Humen Town, Dongguan City, Guangdong Province
Post Code: 523000

Be sure to contact our customer service before returning the goods, do not return the goods privately!


Please call us during our office hours from mon-fri 00:00-03:30 and 19:30--24:00 (american est)

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Processing Time

Processing time is the duration from receiving an order until an item is fulfilled. Generally it takes about 3-7 business days.

Cancel Order

kindly note that due to shipping restrictions, only paid, processing and partially shipped orders can be edited.

all other orders and order information cannot be canceled or modified.

if you would like to cancel a packed or shipped order, please email us as soon as possible. our agents will do their best to assist you.

in the rare event that an order cannot be canceled and is shipped out, kindly accept the goods and our warranty will become effective.